I've had multiple repair attempts on a defective unit - can I get a full replacement instead of more parts?

All Products (General)

Returns & Refunds

If a unit has had repeated failed repair attempts (multiple nozzle replacements, contractor labor, etc.) and remains defective, escalate to a supervisor or manager for a full unit replacement review. Document the history: parts sent, installation attempts, current symptoms. Agent should email manager and reply to the customer via email confirming the escalation. A decision on full replacement will be communicated by email. For Ferguson/dealer purchases, SW Corp may need to notify the vendor to authorize a refund or replacement.

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