I've been waiting over a week for a warranty part and keep getting conflicting ticket updates - what's happening and how do I resolve it?

All Products

Order / Shipping

Each new email to SW Corp support generates a new ticket number, which can cause confusion with multiple 'open/close' notifications. To keep your issue in one thread, always use Reply on the original support email - do not forward or compose a new message. If your part order has been confirmed by a support agent but not processed, call SW Corp directly with your case/ticket number to have an agent place the shipping order on the spot. Warranty parts within the first 90 days ship free; after 90 days a shipping fee applies (approx. $15-$20).

Need more help? Call us at 1-866-588-8008 and follow the prompts for Technical Support, or reach out using the contact form on this page.