My product arrived damaged - what do I do?

If your product arrived damaged, act quickly - the steps below protect your claim and get you to a resolution as fast as possible.

1. Document the damage immediately

Photograph all sides of the outer packaging, the damaged product clearly showing the issue, and any damage to internal packaging materials. Do this before discarding anything.

2. Note damage on the delivery receipt

If a freight carrier is still present when you discover the damage, note it on the delivery receipt before signing. This creates an official carrier record and strengthens your claim.

3. Contact us within 5 business days

Reach out using the contact form on this page with your order number and photos. Our team will assess the situation and determine the fastest resolution - whether that is a partial refund, replacement part, or full replacement.

If you purchased from a retail partner, contact us first with your photos. Depending on the nature of the damage, we may be able to offer a resolution without requiring a full return through the retailer.