Nurbek Juraev
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Recent activity by Nurbek Juraev-
How do I order a pressure release valve for my smart toilet?
Anzzi Smart Toilet (STSF-851WH) Parts Ordering Confirm model number (e.g., STSF-851WH) and contact SW Corp support directly. Agent will place the order and confirm payment; part ships within 5 busi...
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How do I pair (or re-pair) the remote control to my smart toilet when two toilets are syncing to each other?
NVO / PLST-FF950WH Smart Toilet Installation To re-pair a remote to a specific toilet: (1) Unplug both toilets. (2) Remove batteries from the remote you want to pair. (3) Plug in only the toilet yo...
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My product is not functioning properly - general troubleshooting steps
All Brands Troubleshooting Power cycle the unit (off 60 seconds). Check all connections and that installation followed the manual. Document the model number, symptom, and any error codes. Submit a ...
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What happens if replacement parts don't fix my issue?
If the replacement parts we provide do not resolve the issue, we will move forward with a full product replacement. Parts and replacement products are covered 100% under warranty - you will not be ...
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I received the wrong item
If you received an item that does not match what you ordered, please contact us right away using the contact form on this page. When you reach out, please include Your order number A photo of what...
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My product is defective or not working - where do I start?
We're here to help get you back up and running - whether you're within your warranty window or not. Before calling in, try our self-service resources below. Many issues can be resolved in minutes. ...
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My walk-in tub drain kit is missing the immerse disk (Mercedes/smiley disk) - what should I do?
Walk-In Tub - Missing Part from Drain Kit Order / Shipping The immerse disk (also called the Mercedes disk or smiley disk) is the small round disk that mounts the drain assembly to the tub. It is a...
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My order was damaged in transit and returned to the manufacturer - how do I get a replacement or refund?
All Products - Marketplace (Lowe's, Home Depot, Wayfair) Returns & Refunds SW Corp does not provide direct full replacements for marketplace (Lowe's, Home Depot, Wayfair) orders; warranty covers pa...
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I'm missing parts from my order
Before you beginPlease confirm you have every part before starting your installation. Compare the contents against the parts diagram in your product manual, it only takes a few minutes and saves yo...
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My product arrived damaged - what do I do?
If your product arrived damaged, act quickly - the steps below protect your claim and get you to a resolution as fast as possible. 1. Document the damage immediately Photograph all sides of the out...