What counts as a defect vs. cosmetic damage?

Understanding the difference between a defect and cosmetic damage helps determine the right path to resolution.

Defects — covered under warranty

• Product won't turn on or operate
• Error codes or malfunctions
• Component failure affecting performance
• Water leaks or safety-related failures

Cosmetic damage — not covered under warranty

• Dents, scratches, or surface marks
• Minor discoloration that does not affect use
• Packaging damage when the product itself works fine
• Aesthetic differences from product photos

If your product arrived with cosmetic damage, please see the Damaged Products section for the appropriate next steps.