Carrier delays can happen due to weather, high volume, or routing issues. If your tracking shows no movement for more than 3 business days, here are the recommended next steps.
1. Check the carrier's website directly
The carrier's site often shows more detail than the confirmation email link — look for exception messages or delivery attempt notes.
2. Contact us if it's stuck
If tracking shows an exception or failed delivery, reach out to our support team using the contact form on this page and we will investigate with the carrier on your behalf.
Please note that some shipments may have reached out to you to schedule a delivery, and your items will not be delivered unless you make an appointment. This is especially true for items that are large and ship via LTL.
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