Nurbek Juraev
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Articles
Recent activity by Nurbek Juraev-
My large order shows a tracking number but hasn't been delivered - what do I do?
All Products - Large Items Order / Shipping Large items (e.g., shower doors, tubs) may ship via freight carriers such as Psycho Logistics that require a delivery appointment. If your tracking numbe...
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I need to reschedule my freight delivery appointment
For freight (LTL) deliveries, the carrier will contact you directly to schedule your appointment. To reschedule, follow the steps below. 1. Call the freight carrier using the number on your deliver...
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I ordered multiple parts but only received one item in the box - what should I do?
All Products Order / Shipping Contact SW Corp support with: (1) A photo of what you received and (2) your purchase order/receipt showing multiple items were ordered. Email to the support address pr...
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Where is my order?
We ship from multiple carriers depending on your item size and destination. Here is how to get your tracking information. Check your shipping confirmation email When your order ships you will recei...
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A customer received the wrong shower door model through a Lowe's order - how is this resolved?
Shower Door - Wrong Item Delivered (Marketplace / Lowe's) Order / Shipping For wrong-item deliveries on marketplace orders (e.g., Lowe's): SW Corp's return team handles Return Goods Authorization (...
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My retail order arrived damaged - can you help?
We hold our products to a high standard, and we want your experience to reflect that from the moment your order arrives. If something isn't right, we're ready to make it right.Purchased through ANZ...
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I bought from a retailer - how do I return?
If you purchased through a retail partner, your return must be initiated through that retailer. They are responsible for authorizing the return, arranging pickup, and issuing your refund. SWCorp ca...
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How do I start my return?
This return process applies to orders purchased through SWCorp, ANZZI.com, or SteamSaunaDepot.com. For orders purchased through a third-party retailer, please visit their help center or contact the...
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I've had multiple repair attempts on a defective unit - can I get a full replacement instead of more parts?
All Products (General) Returns & Refunds If a unit has had repeated failed repair attempts (multiple nozzle replacements, contractor labor, etc.) and remains defective, escalate to a supervisor or ...
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I've been waiting over a week for a warranty part and keep getting conflicting ticket updates - what's happening and how do I resolve it?
All Products Order / Shipping Each new email to SW Corp support generates a new ticket number, which can cause confusion with multiple 'open/close' notifications. To keep your issue in one thread, ...